by Ancient Order » Thu May 26, 2022 10:07 pm
Ruh roh. I've got a few builds under my belt, and maybe got over confident in my skills. This was a beautiful build - FDE V2, and I installed the upgrades from the git go. I've never done that in previous builds. Lesson learned. It's got a Long Ranger trigger shoe, Tyrant extended controls, NDZ extractor, Lone Wolf 3.5 connector, Rook rear rails, Rook pins, all the rest OEM. I drop tested it with a full mag of home made dummy rounds (loaded up 124 gn rn, no primer or powder). Drop on the rear - trigger safety failed. When I picked it up and touched the trigger, it "fired". Drop on the nose - it ejected a round and loaded another round. Really weird. No problems dropping on the sides, top, or bottom. I really hate to strip it down and start swapping parts, but it looks like it's inevitable. First time troubleshooting drop test failures, so any suggestions would be appreciated!
by Ancient Order » Tue Jun 28, 2022 3:59 pm
WE4PONXYZ wrote: ↑Sat Jun 25, 2022 10:09 amThat sounds about like what I expected to hear. I bought mine from their official Ebay retailer cause there was a deal. They didn’t want to replace it cause I didn’t buy it directly from their site. I back and forthed with them for a good minute. They blamed it on everything but their part (I must be a bad builder or my frame was out of spec etc.) “You should take it to a real gunsmith” Finally I just said, just send me the damn replacement part, I know what I’m doing. I almost sent them an email back when I got the replacement with a side by side photo of how obvious it was that the spring material and thickness was completely different. They never asked for the old one in return, soo I fixed it and modified it and it currently lives on my newest build. So, when I inquired about an exchange of the defective part, they responded with: "Sorry, we don't do straight exchanges. You can return it via our RMA Protocol (https://www.tyrantcnc.com/return-policy), and then purchase the parts your need. If you make a replacement order, please send us the new order # and we wont charge you a restocking fee on the return. Thanks for your order." I wrote them back expressing my displeasure in the quality of their parts and that they don't stand behind their products. I also asked them why they would re-stock a defective part, and the probability I would receive another defective part if I ordered again. Finally, I mentioned something about their reputation in the builder community if they don't stand behind their products. I got no response (or apology), but I did get an immediate order confirmation from them for a new slide stop, no charge. That's great, but gotta admit, their customer service sucks.